A well-run repair shop can provide many benefits, including reduced costs and downtime.
Indeed, fleets that manage workshops sometimes consider them a real headache, but they also represent great opportunities. A well-operated workshop is an important asset that can provide you with direct control over the care and maintenance of your fleet.
Get better visibility
Gaining visibility is a process that starts from the bottom up: you need to have a solid overview of everything from repair histories, maintenance schedules and parts inventory to shop equipment, technicians (and their capabilities) and vehicles.
First, it’s important to take the time to research how you track and measure costs and expenses. Next, evaluate how your processes could be improved. Be honest with yourself, are you able to track and measure all costs associated with a vehicle, maintenance or repair event or workshop? If a part was needed, could it be easily located? Time is money, so the more time team members spend searching for items, the more expensive the jobs become.
Improve your planning
An efficient workshop is one that operates as close to full utilization as possible. On the one hand, it is important to ensure that you do not wait for stock to arrive, on the other hand, having excess or obsolete stock can be very costly. Understanding how your assets are used and replenished is the first step to facilitating more appropriate planning and ensuring your workshop is well-operated.
When it comes to planning, it is important to take into account a series of factors, such as:
- Stock movements;
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- Availability of spare parts;
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- Stock status and real time;
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- Usage trends and forecasts.
You should ensure that these factors are assessed regularly, as this will help you identify new trends or issues as soon as they arise. The need for effective planning also applies to staff utilization, which brings us to our next point.
Improve your staff management
It is extremely important to ensure that your staff is managed effectively at all levels. It is also important to have procedures in place for sick days, vacations and other absences to minimize disruption.
You should also take steps to understand your team's availability and training levels and be able to plan ahead by comparing headcount to anticipated needs.
