Frequently Asked Questions

General questions

What is Digiparc?

Vertical ERP 100% web in SaaS or On-premise mode. Digiparc addresses the specificities of the fleet management and transport business, and covers all of the company's business processes.

Digiparc cooperates with which business sectors?

Digiparc addresses all sectors and meets the needs of companies operating in transport (goods, urban, tourist, personal, etc.), logistics, construction, industry, rental, food, waste collection and public administrations and multinationals.

Does Digiparc also work for equipment?

Digiparc is flexible enough to work for ANY equipment you would like to maintain: vehicles of all categories, SUVs, passenger cars, SUVs, tractors, trailers, heavy equipment, boats, lawn equipment, machinery, industrial machines, machine tools, facilities and more. You can manage preventive maintenance, manage logistics, assignments and track expenses.

Can I use Digiparc from my country?

Yes ! companies from more than 6 countries use Digiparc today. Digiparc offers different configurations to simplify the configuration of global operations.

  • Measuring system,
  • Time zone settings,
  • Time format settings,
  • Date format settings,
  • Currency settings.

What contractual options are available?

Our goal is to offer practical and flexible contractual options to meet the widest possible range of budgetary needs. Here's how it works:

  • The service is made available to you on a quarterly basis. This avoids significant initial costs associated with installation on site,
  • Pay only the number of licenses you need each year,
  • Add or remove licenses as needed.
Maintenance and Support

What type of media is included with this service?

To contribute to your continued success, Digiparc provides the following support services to our customers:

  • Flexible support options - web, email, phone, whatsapp and chat,
  • Support during normal business hours - Monday to Friday, 9 a.m. to 6 p.m. GMT + 1,
  • A competent and well-trained team of level 1 and 2 support professionals,
  • The ability to submit an unlimited number of support tickets at no additional cost,
  • Improvements and upgrades.

How does Digiparc take advantage of the latest and most efficient technologies?

  • Frequent improvement cycles, with new functionalities deployed several times a year,
  • Upgrades that require little or no effort - and minimal disruption (usually outside of peak hours) - on your part,
  • A formal mechanism for collecting customer comments and suggestions and incorporating them into product roadmaps,
  • Ease of use.

How often do you post updates?

Constantly ! We publish small adjustments and improvements on a weekly basis, and larger updates each month.
There is nothing to install, no effort on your part and no disruption to your operations. We take care of all updates, hosting and other IT headaches. All you have to do is use the Digiparc system.
We keep you posted on new features and releases through in-app announcements and calls, Weekly Alignment (our consolidated product email newsletter) and blog posts.

Ergonomics

All SaaS providers say their software is user-friendly. Is it Digiparc's?

The design of the user interface has been the subject of in-depth reflection, both from the technical point of view and the user-friendliness. Here are some of the features we have incorporated to make the system as customizable and user-friendly as possible:

  • The ability to rename all data fields,
  • The ability to display only the data fields you need,
  • The possibility to choose the order of these fields,
  • The ability to limit functionality and visibility by role, thus providing a tailor-made user experience,
  • Contractual flexibility.

Browser compatibility?

Google Chrome, Mozilla Firefox are recommended but among its advantages Digiparc works in all the main modern web browsers.

Language ?

Two languages ​​are already available on Digiparc namely: French and English. However, we have implemented a simple and efficient translation system on the system allowing users to easily and quickly make changes to the labels. So, you can translate all the interfaces of the solution into the language you want and view the information in your main language, with the currency and metric system of your country.

Data security and performance

Is my data secure?

Digiparc takes data security very seriously and invests in protecting your data. We set up and apply security measures and procedures in accordance with data security standards.

Who holds my data?

You own and are responsible for your data. We keep them safe to protect them.

What protections does Digiparc use to protect our data?

Here are some of the security measures taken by Digiparc to protect your data:

  • Firewall,
  • Intrusion detection,
  • SSL and application security,
  • Security monitoring 7 days a week,
  • All application developments take place in our offices. In order to prevent violations or theft and to ensure that only authorized users have access to your application and related data at all times.

What are Digiparc's policies regarding our data and data portability?

All rights to your data are retained by you. We offer you the possibility of easily exporting your data and taking it elsewhere, if you wish.
Your data will never be shared with a third party.
As long as your account is active, you have full access to your information, for consultation or transfer, at any time.
Information can be downloaded in a variety of popular formats.

How will Digiparc ensure the continuity of our service, in particular with regard to availability and protection against claims?

99.5% minimum uptime.
Backup servers to avoid service interruptions in the event of a hardware component failure.
Performance monitoring, to detect problems and remedy them quickly.

Set up

Digiparc saas / on-premise, difference?

  • The “SAAS” mode which consists of deploying the system on a cloud server hosted in a highly available and secure Datacenter, accessible via a simple internet connection.
  • The "On-Premise" mode where the software is installed on the client's server accessible via the company's intranet or extranet using a web browser.

Is there something to download or install?

No need to install the software on the company's computers, nor to store the data internally, which allows significant savings, especially on investments in computer hardware. the customer only has to provide the users of his choice with the access codes to this service. You just need a computer and Internet connection to be able to work on our software freely.

How does Digiparc train its customers?

Digiparc is based on an intuitive system: therefore, the training spans an average of 2 to 3 days and relates to the configuration and operation of its different modules.
It is a 2 in 1 training that has two components:

  • Profile training for Digiparc users.
  • Functional administrator training reserved for a single user having the right to create advanced configurations on the software.

Import, export and report data

Can I import fuel transactions from my fuel card supplier's file?
Digiparc integrates seamlessly with the main suppliers of fuel cards. Fuel statements are automatically imported into your database.

Can I update the mileage information from a GPS system?

Yes ! Digiparc offers GPS integrations with GPS providers. Digiparc can receive geolocation data and automatic mileage updates.

How is the specific development process conducted?

In order to comply with the needs of its customers, DIGISOFT has implemented a specific development process which takes place in 4 stages:

  • Study of needs,
  • The functional specification,
  • Development and integration tests,
  • Recipe and delivery.