Customer support is more of a relational than technical issue for the DIGIPARC team

This is why our team of advisors has been put at your service. They respond to you by email, but especially by telephone, because nothing replaces real-time efficiency:

• Advice on using all DIGIPARC modules and functionalities;
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• Video demonstrations and GIF animation;
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• Answers to the most frequently asked questions.

What's new?

As part of our dynamic of continuous improvement, we are pleased to inform you, dear customers, that we have expanded our arsenal of support tools.
In order to learn more about you, your needs and the way in which you use DIGIPARC, we will schedule periodic meetings* with you which will take two forms:

 

• Physical meeting: travel by one of our advisors to your premises;
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• Virtual meeting (Video-Call) on Skype or Zoom.

Indeed, these meetings will allow us to:

 

• Know your feedback and capitalize on your experience with DIGIPARC;
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• Measure your level of satisfaction with our services;
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• Understand your requests to best meet your needs.
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• Know the difficulties you encounter when using DIGIPARC;
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• Identify developments to integrate into DIGIPARC in order to improve your customer experience;
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• You give an idea of ​​our new services;
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• Help you familiarize yourself with the new DIGIPARC updates;
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• Personalize the follow-up of our customers.

Practical workshops per module will be planned during the meetings.
These Workshops will represent an opportunity for our advisors to provide you with a real transfer of knowledge, to ensure quality service and personalized follow-up and to build a long-term relationship of trust with you.

 

Concretely, you will receive an invitation sent by our team on Google Calendar through which you can confirm or deny your participation.

 

Be there!

 

(*) The frequency of meetings depends on the size of the current project, the number of users and the activity of the company.